Both Trish and I are finding their ineptitude and insensitivity very stressful. It seem their medical staff get paid extra or are at least able the keep their jobs if they refuse claims.
We are waiting for the final decission so at this point I will not mention their name, but there is at this point a very real possibility Trish will be flying home alone to get delayed surgery in Toronto. It appears we paid over $4,000 so as someone in Kitchener could tell us that if Trish really needed surgery there was an airport in Miami.
More to follow
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